Soul Medicine Sanctuary
Effective date: August 11, 2026
At Soul Medicine Sanctuary (“Soul Medicine Sanctuary,” “we,” “us,” or “our”), your trust matters. This policy explains, in plain language, what personal information we collect when you visit soulmedicinesanctuary.com, how we use it, who we share it with, and the choices and rights you have. Soul Medicine Sanctuary is a retreat and gathering space in Longmont, Colorado, USA — offering ceremonies, circles, events, retreats, and community lodging — cared for by Sabrina Santa Clara.
We keep our data practices simple and minimal: we only gather what we need to respond to you, provide our services and events, process your bookings, and — if you ask us to — stay in touch. We do not sell your personal information.
The information we collect
Information you give us directly
When you reach out, register, or book with us, you may share personal information with us, including:
- Contact and inquiry details — such as your name, email address, and phone number when you fill out a form or email us.
- Booking, registration & lodging details — when you register for an event or retreat, or request community lodging, you may share information needed to arrange your participation or stay. For lodging, this can include sensitive practical details (such as sleep habits, physical or accessibility needs, and any equipment needs); we use these only to arrange safe, comfortable lodging.
- Payment and order information — collected when you make a purchase or booking (see the “Payments and orders” section below).
- Mailing list details — if you sign up for our newsletter, we collect your email address (and any name you provide). You can unsubscribe at any time using the link in any email.
Information collected automatically
Like most websites, ours collects a small amount of technical information automatically when you visit:
- Basic log and device data — such as your IP address, browser type, and the pages you view, recorded by our web host for security and to keep the site running properly.
- Cookies — small files that support core site functions, including the cart and checkout cookies that let our online store and bookings work (see the “Cookies” section below). We do not use advertising or cross-site tracking cookies.
Payments and orders
When you book an event or retreat, reserve lodging, make a contribution, or purchase anything through our website, we and our payment providers collect the information needed to process your order — such as your name, billing contact details, and the items or bookings purchased. Payments are handled securely by our payment processors, WooPayments and PayPal. Your full card or bank details are entered directly with the processor and are not stored by us; each processor handles your information under its own privacy policy.
How we use your information
We use the information we collect to:
- Respond to your inquiries and communicate with you;
- Provide, schedule, and deliver our services, events, retreats, and lodging;
- Process your bookings, registrations, and payments;
- Send you the newsletter or updates you have asked to receive;
- Keep the website secure, functioning, and improving; and
- Meet our legal, tax, and record-keeping obligations.
We do not sell or rent your personal information, and we do not share it for third-party advertising.
Legal bases for processing (EU / EEA / UK visitors)
If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:
- Your consent — for example, when you opt in to our mailing list (you can withdraw consent at any time);
- Performance of a contract — to process a booking, registration, or purchase you have asked for;
- Our legitimate interests — such as keeping the site secure and running the Sanctuary, so long as those interests do not override your rights; and
- Legal obligations — where we are required to keep certain records.
How we share your information
We share personal information only in limited, necessary ways:
- Trusted service providers — companies that help us operate (for example, our website host, our payment processors, and our email/newsletter provider). They may only use your information to provide services to us.
- Legal reasons — if required by law, or to protect the rights, safety, or property of you, us, or others.
We do not sell your personal information to anyone.
The services we rely on
The main third parties that may process some of your information on our behalf include:
- Bluehost — our website hosting provider, which stores the site and its server logs.
- WooPayments and PayPal — our payment processors, which handle purchases, bookings, and contributions.
- Mailchimp — our email/newsletter provider, if you subscribe to our mailing list.
- Our email and secure-messaging tools — used to correspond with you. For sensitive conversations we may offer Signal, an encrypted messaging app, as a more private option.
Each of these providers maintains its own privacy practices. This list may change as our tools evolve; we will keep this policy current.
How long we keep your information
We keep personal information only as long as we need it for the purposes described here — to respond to you, provide services, process and record bookings and payments, and meet legal or record-keeping requirements — and then delete or anonymize it. If you are on our mailing list, we keep your details until you unsubscribe or ask us to remove them.
Your privacy rights
No matter where you live, you can always contact us to ask what information we hold, request corrections, ask us to delete it, or opt out of our mailing list.
If you are in the EU, EEA, or UK (GDPR)
You have the right to: access your personal data; correct inaccurate data; request erasure (“right to be forgotten”); restrict or object to certain processing; request data portability; and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.
If you are a California resident (CCPA / CPRA)
You have the right to: know what personal information we collect and how we use it; request access to or deletion of your personal information; correct inaccurate information; and not be discriminated against for exercising these rights. Because we do not sell or “share” personal information for cross-context behavioral advertising, there is nothing for you to opt out of in that respect.
How to exercise your rights
To make any of these requests — or if you have questions about your privacy — email us. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request.
Cookies
Cookies are small text files stored on your device. Our site uses essential and functional cookies that help pages load, keep you logged in where needed, and let our store, bookings, and checkout work correctly. We do not use advertising or cross-site tracking cookies. You can set your browser to refuse cookies or alert you when they are used, though some parts of the site — including the store and booking features — may not work properly if you do.
How we protect your information
We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. Please remember that no method of transmission over the internet is completely secure — for anything especially sensitive, we are glad to use a more private channel such as encrypted messaging.
Children’s privacy
This website and our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Links to other websites
Our site may link to other sites — including Interweaving Journeys (Sabrina Santa Clara’s practice) and third-party resources. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time as our practice or the law changes. When we do, we will revise the “Effective date” above and post the updated version here.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Soul Medicine Sanctuary
Longmont, Colorado, USA
Email us